A common scenario in Dynamics 365 CRM is that you have a mail queue where the customers can send support requests. When a mail is received in the queue, a Case/Incident is automatically created and the mail attached. When your support staff replies to that mail, it will be from their personal mail address. So […]
Articles Tagged: Javascript
Show/Hide an embedded Web Resource based on an entity property
I showed you in an earlier post how to embed a web resource in the main Case page (Link can be found under “Related posts”). Now I want to take it one step further and show you how to hide and show this web resource based on a Case property. You probably think: That’s easy. […]
Embed a Web Resource in an Entity page
You can get a long way using Dynamics 365 CRM’s built-in functionality, but every once in while there may be special cases where it just doesn’t cut it. Then it’s good to know that you can embed Web Resources in the Entity page UI where you can built extra functionality using html and javascript. You […]